Policies, Terms and Conditions:

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of KoiScapes., Copyright ©, ALL RI

Credit Cards

We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on

Defective or Damaged Goods

If you receive a defective or damaged item, please notify Koiscapes immediately for an RMA number.

How to Place an Order

To place an order, you can do it through our Online Secure Shopping Cart, or orders can be taken by one of our customer service representatives by phone.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that KoiScapes is not responsible for the operation of, or content located on or throughout any such site.

Multiple Product Orders

For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You wi

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. KoiScapes reserves the right at any time after receipt of your order to acce

Other Conditions

These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. KoiScapes reserves the right to make changes to this site and these conditions at any time.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship by the next business day. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of an

Privacy

We keep your personal information private and secure. When you make a purchase from KoiScapes, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), t

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. Our store is not responsible for the actions of third parties.

Returns / Exchanges

Returns/Exchanges can be made within 15 days of receipt and will be accessed a 20% restocking fee

Shipping Policy

In most cases orders received by 12pm EST go out same day or next day. If an item is out-of-stock, you will be informed by email of the expected shipping date. In some cases, out-of-stock items will be drop-shipped directly from one of our distribut

Taxes

Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where KoiScapes holds a presence. For orders shipped to other areas, you (the shopper) are solely resp

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, KoiScapes shall have the right to refuse or cancel any orders placed for products listed at the incorrec